By making a booking and paying a deposit to the Vintage Teacup Queen® you agree to the Terms and Conditions below.
Hire Period
The standard hire period is 3 days.
Day 1: Collection or delivery
Day 2: Your event
Day 3: Collection or return of the goods hired
If you require a longer hire period we are happy to accommodate reasonable requirements and will give you a customised quotation to suit your needs.
All china and other items hired remain the property of the Vintage Teacup Queen®.
Late returns will incur a penalty of 50% of the normal rate per standard hire period.
Delivery & Collection
Delivery and collection times will be agreed at the time of booking.
The Vintage Teacup Queen® offers a delivery and pickup service in Auckland on request. Please enquire about our rates.
Delivery and pickup cost is based on the distance and time to and from the venue.
Booking
A deposit of 50% of the value of your total order is required to secure your booking of the products and services of the Vintage Teacup Queen® for the desired date at the venue specified. Full payment is due seven days before your event. If payment is not made in full, we reserve the right to cancel your order.
You can amend your order up to three days before the collection date. Amendments are subject to stock availability at the time.
Cancellations
Any cancellations must be made via email at least 7 days before your event date. Late cancellations will incur a 25% cancellation fee, cancellations within 24 hours incur a 50% cancellation fee. Failing to cancel will result in the full cost of the booking being due.
Force Majeure
If either party is subject to an event of Force Majeure, that is circumstances outside reasonable control, including but not limited to Covid-19 lockdown restrictions, war, fire, industrial disputes or civil commotion, it shall notify the other and the first party’s obligations under these Terms shall be suspended until it notifies the other party of the end of such event of Force Majeure.
Liability
The Vintage Teacup Queen® shall not be responsible for any injury or damages to persons, buildings or property howsoever sustained arising from our goods under hire.
The Vintage Teacup Queen® will not be held responsible for any circumstances that may occur to prevent us from carrying out this contract. If this should happen, you will be notified and refunded in full. Compensation will not be due and under no circumstances will any liability exceed the invoice value of the hired goods.
Damage Deposit
A $50 bond or 10% of the total hiring fee, whichever is greater, is required at the time of booking as a deposit for damages.
Any additional damages incurred will be payable by the hirer at the Replacement Rates provided at the time of booking.
Please report any known loss or damage when you return the china.
The person making the booking is responsible for any cancellation charges and payment for any damages.
The deposit for damages will be refunded when all hired items have been returned and checked for damage.
Due to the nature of vintage china, there may be signs of fading such as wear of the gilt edging, but there will be no chips or cracks in any of the china or glassware. Please check all items against the inventory of your order on receipt. Notify us and take photos of any damage before use. If no damage is reported, the goods will be deemed to have been delivered in good condition.
Unfortunately, accidents sometimes happen and you are liable for any lost, damaged (e.g chipped or cracked) or broken items. If part of a set is lost or damaged (e.g. the saucer part of a trio or a tier of a cake stand), you are liable for the replacement cost of the whole trio or cake stand.
No repairs or substitutes will be accepted. You will be liable for the full replacement cost and delivery of the replacement item to the Vintage Teacup Queen®.
Wash Up and Care
Vintage bone china is very fragile and many items are irreplaceable, so they require special care.
1. Important: Please warm the teapots with a little hot (not boiling) water before filling them with boiling water as filling a cold teapot with boiling water can cause it to crack.
2. Do not place any items in a microwave, oven, dishwasher or freezer.
3. Do not wash up!
Most damage occurs at the sink, so rather leave us to be responsible for washing up.
Our prices include washing so you can simply empty or wipe the items, repack them carefully in the original packaging and return them to us to wash.
Please ensure that all linen is dry and clean before being packed away. If left damp they are susceptible to mildew. Any damage caused by mildew, cigarettes, candle wax, or heaving staining will be charged at replacement costs. Any linen having to be soaked or specially treated to remove stains, or requiring more than a standard wash will incur an additional laundering charge. Permanent damage will incur replacement costs.
Pricing and Payment
Our prices are displayed on our website, but may be subject to change from time to time.
Please confirm prices and availability when you make your booking.
Payment can be made by electronic funds transfer or via PayPal.